Helpmate is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.
Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with corresponding orders in order to make support process more efficient.
Quick answers tool and built-in knowledge base management tool will make every day support easy and dramatically reduce number of support request. Helpmate will also take care of inactive ticket and allow your support team focus on really important issues.
Your store support team creates new knowledge articles and solve clients problems on daily basis. Stop wasting this valuable resource with built-in knowledge system. Helpmate will allow customers to reuse this data and help themselves without bothering your store support team.
Helpmate also provide tickets history that will help you to track and check issues resolution process.
Helpmate will help you:
- Improve customer satisfaction
- Simplify support process
- Build Magento FAQ for most common questions
- Decrease number of support request
Magento Helpmate extension:
- Submit tickets via web interface or via email
- Tightly integrated Knowledge Base
- Complete multi-store support
- Knoweledge base articles categories
- Link products and knowledge vase
- Self-service tools support
- Multiply departments support
- Email notification
- Tickets support notes
- Quick answers option
- Easy intuitive interface
- Link orders and tickets together
- Support tickets priorities
- Close inactive tickets
- Tickets history tracking
- Support multiply email grateways (TLS amd SSL support)
- Suggest articles to user before submiting support ticket
- Tightly integrated with Magento сcore features
- Tested with all major browsers
- A must-have extension for any ecommerce website.
- Multi-store and multi-language support.
- Easy 1 minute installation.
- Don’t affect Magento core files.
Magento Helpmate extension also
- 100% Open source
- Easy to install and use
- 15 day money back guaranteed
- 3 months of free support since purchase date
- 1 year of free upgrades
- Created according to magento programming guidlines
- Our fanatic support will do everything you need to solve your problems.