Helpmate is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.
Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with corresponding orders in order to make support process more efficient.
Quick answers tool and built-in knowledge base management tool will make every day support easy and dramatically reduce number of support request. Helpmate will also take care of inactive ticket and allow your support team focus on really important issues.
Your store support team creates new knowledge articles and solve clients problems on daily basis. Stop wasting this valuable resource with built-in knowledge system. Helpmate will allow customers to reuse this data and help themselves without bothering your store support team.
Helpmate also provide tickets history that will help you to track and check issues resolution process.
Our Magento help desk extension will help your clients solve their issues and turn them into their satisfaction, improve their user experience and convert them into loyal customers.